Frequently Asked Questions
Everything you need to know about bringing the Recollection Project into your home.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For larger furniture items or delicate home decor, delivery may take 10-14 business days to ensure safe handling and transit.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom-made pieces and final sale items are not eligible for return unless they arrive damaged.
Are your products sustainably sourced?
Yes, at Recollection Project, we prioritize ethical craftsmanship. We partner with artisans who use sustainable materials and traditional techniques to ensure high-quality, eco-friendly home products.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged during shipping, contact our support team within 48 hours with photos of the damage, and we will arrange a replacement or full refund.
Do you offer international shipping?
Currently, we ship to the United Kingdom, Europe, and North America. Shipping rates and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Klarna and Afterpay for eligible purchases.